The UPS and downs of life...

This week was full of blessings and sadness. I hit a new high on Monday: 45lbs gone! I was elated!!!!
But Tuesday brought sadness. My Uncle Jerry passed away. He's the second Uncle I've lost in two months and I only have THREE!!! I hadn't spoke with him in a long time and don't want to go into details. I miss him very much. Right after that, my Grandfather was rushed to the hospital. He's my only Grandparent. I am grateful that he is going to be OK, but I hadn't seen him in awhile, so I spent some time with him on Wednesday.
Thursday brought new friendships. Brandon, a new friend from HDI, spent some of his valuable time with me showing me his Call Logging system (what we use on the Help Desk) and discussing best practices as well as our mutual affection for HDI. (Brandon and I are both Local Chapter Officers for HDI) I really appreciated seeing how a larger Help Desk is run and him taking the time to discuss issues with me. Thanks Brandon!

Lost Luggage.....

So, last weekend I'm in Colorado Springs for a Local Chapter Officer Summit for HDI (formerly the Help Desk Institute). I am a member of this awesome organization and they have taught me everything I know about running a Help Desk (more about this later). I had a flight on Sunday from Denver to Oakland that was delayed, delayed, delayed. (Thanks UNITED!!!). My plane finally took off at 11pm from Denver and we arrived (yawn) at 12:45am Monday. Lucky me. By the time the baggage carousal finally stopped, it was 1:30am. No luggage for me. For the average person, this might be a slight inconvenience as they probably have many other clothes at home to wear. I....do not. I buy so few clothes per size now (until I hit my goal weight) that ALL OF MY CLOTHES were in there!!!! The nice lady at the baggage claim rushed through my paperwork and assured me I'd get it later that same morning. I was exhausted so grabbed the bus back to the parking garage and headed home. Head hit the pillow: 3:00am. Head woke up from the pillow: 5:30am. Needless to say, work was a CHALLENGE on Monday!!! ANYWAY......I tracked my luggage all day Monday and it was enjoying a fine stay in the lovely city of Denver. Tuesday comes and I'm wearing....the same clothes again. Two days now, same outfit. (YES, I washed it!!). FINALLY on Tuesday NIGHT, as I waited patiently outside my work, I got my luggage. Slightly rifled through, but it was all there. Note to self: CARRY ON!!! PS I fly UNITED back to Colorado Springs on Sunday. Wish me luck.